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shipping, exchanges & returns


Shipping

Once you place an order, your package will be dispatched within 48 working hours. However, please consider orders may experience some delays during the holidays due to high volume.

For international shipping duties&taxes are not included. The carrier will bill you to pay all import duties, customs and local sales taxes levied by the country you are shipping to.

Returns & Exchanges

Thea accepts returns and exchanges of unworn, unwashed, damaged or incorrect items within 10 days of the original delivery date. Items must be returned with all tags attached. 

Original shipping charges are non-refundable.

You are responsible for the charges of the return shipping.

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

If you need to exchange your purchased item for a different size or for new items. Send us an email at hello@theastudio.mx and send your item to Thea Studio: Mérida 65-local 1, Roma Norte, C.P. 06700, CDMX.

Damaged or Incorrect Items: Please contact customer service within 10 days of delivery for assistance. Damaged or incorrect items will not be accepted after 10 days of original delivery date. Please note, you are responsible for the product until it reaches us. 


Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will verify the item is in the original condition, also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@theastudio.mx


Sale items 

Unfortunately, all sale items are final sale and cannot be refunded. 

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