faqs

How can I order from the site?

Our e-commerce opens once a month. Once the site is open you will be able to place an order, until then you cannot buy any pieces. Since all our products are limited edition, we recommend you subscribe to our newsletter to be updated in all dates of upcoming drops. 


Do you restock?

We do not restock any pieces unless otherwise stated. 

Do you ship internationally? 

Unfortunately, right now we are only accepting domestic shipping in Mexico.  

Do you accept returns or exchanges?  

If you don't love your item, we accept returns and exchanges within 10 days of your delivery date. Items must not be worn, washed or damaged and should have all original tags attached as well as the original packaging.

Shipping charges are your responsibility and the original shipping charges will not be refunded. You are responsible for the product until we receive it.

We also offer size and product exchange for pieces with the same value.

All sale items are FINAL SALE and cannot be refunded or exchanged.

 
Please reach out to our support team at hello@theastudio.mx for further assistance.